Privacy Policy

Important Information

This ecommerce store is operated by Glyn Hopkin Ltd on behalf of its trading subsidiaries. Glyn Hopkin Ltd is registered in England (No 2756516), its registered office is 10 Queen Street Place, London, EC4R 1AG (together referred to as ‘Glyn Hopkin Group’ in this notice).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from glynhopkinpartsonline.co.uk (“Glyn Hopkin Online Shop” or the “Store”).

Glyn Hopkin Online Shop respects your concerns about privacy. This Privacy Policy explains our Store policies and procedures regarding information we collect from or about our customers and their use of our products and services. Glyn Hopkin Online Shop intends to provide you with a level of comfort and confidence in how we collect, use, share, and safeguard information that we collect. This Privacy Policy also explains how you can contact us if you have any questions or concerns. By providing information to us or by purchasing our products or services, you agree to the terms and conditions of this Privacy Policy.

This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you and what we do with it. It sets out how we intend to use your information, who we will share it with and what rights you have about use of your information.

This notice applies however you provide personal information to us, whether you go online, contact us via social media, enter competitions, telephone, email, or write to us.

  1. What Information we collect about you

When you visit the Store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Store, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Store, and information about how you interact with the Store. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Glyn Hopkin Online Shop collects personal information when you make an enquiry or place an order for our products and services. We will use this information to provide the products or services requested, and, if you agree, to tell you about other products and services we think may be of interest to you.

Any information collected about you will be used to firstly fulfil any order(s) you may have placed and secondly improve how, as a company, we may be able to serve you and we will do this by making appropriate use of the information.

Additionally when you make a purchase or attempt to make a purchase through the Store, we collect certain information from you, including your name, billing address, shipping address, payment information including debit card, credit card numbers, email address, and phone numbers. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

  1. How we will Use Your Information

Data collected about you by Glyn Hopkin Online Shop or any subsidiary will be used to;

We use the Order Information that we collect generally to fulfil any orders placed through the Store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Your personal information may be shared with other subsidiaries of Glyn Hopkin Ltd, the vehicle manufacturer and selected third parties (such as providers of automotive products), some of these selected third parties are be based outside the EEA. If you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Store), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. In countries that do not have the same standards of protection for personal information as the UK we will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

We, and third parties with whom we have shared your information, may contact you with information about products and services that we, or the third parties, think may be of interest to you. We and the third parties will only contact you with such marketing if you provide your consent and select at least one preferred contact method, such as mail, telephone, SMS or email. In order to stay up to date with the latest motoring news and events from Glyn Hopkin Group we may contact you in the methods indicated by your chosen preferences. We aim to improve the customer experience and may survey new and existing customers using standard market survey techniques from time to time.

From time to time we may contact you with information about products and services we think may be of interest to you. We may share this information with other selected organisations. You have the right as an individual to find out what information we hold about you and to make corrections if necessary – you also have the right to ask us not to use the information supplied in a certain way.

  1. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  1. Do Not Track

Please note that we do not alter our Store's data collection and use practices when we see a Do Not Track signal from your browser.

  1. Access to Your Information and Corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to the Data Protection Officer, Glyn Hopkin Ltd, 279-289 London Road, Romford, Essex, RM7 9NP. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to amend or correct your data or not to process your personal data for marketing purposes. You can also unsubscribe at any time by contacting us at Glyn Hopkin Ltd, 279-289 London Road, Romford, Essex, RM7 9NP or by emailing us at Glyn Hopkin - group.data@glynhopkin.com stating "UNSUBSCRIBE" in the subject line. It may take up to 30 working days to unsubscribe you from our marketing. If you do not wish to receive marketing from any third party (including the manufacturer) please contact them directly.

  1. Cookie Policy

As you may already know, cookies are small text files downloaded to your computer when you visit a website. This website, like almost every other, uses cookies to give you a better online experience.

To see our full cookie policy, please visit our Cookie Policy page

  1. Data Retention

When you place an order through the Store, we will maintain your Order Information for our records unless and until you ask us to delete this information.

  1. Data Security

You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data in transit; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Six Things Glyn Hopkin Online Shop will never ask you to do…

  • Call or email to ask you for your any ‘online banking details’, e.g. passwords, pass phases, etc.
  • Send someone to your home who cannot identify themselves as a Glyn Hopkin Online Shop employee to collect cash, bank cards or anything else relating to your financial information
  • Ask you through an email or text for personal or banking information
  • Send an email with a link to a page which asks you to enter any banking log-in details
  • Ask you to authorise the transfer of funds to Glyn Hopkin Online Shop or any of its employees
  • Provide services through any mobile apps other than Glyn Hopkin Online Shop official apps

If you suspect you’ve become a victim of fraud, stop sending any money. Contact us immediately using the number on the Glyn Hopkin Online Shop or main Glyn Hopkin Group website or other official communications.

Report the fraud to the police through Action Fraud either via the website www.actionfraud.police.uk

Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost; or by calling 0300 123 2040 (text-phone 0300 123 2050).

  1. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.