We are unable to accept incorrectly ordered parts and accessories for return from outside the United Kingdom. The responsibility of ordering the correct item is passed to the purchaser.
Where possible we will help provide information to help customers make the correct decision. This information will be supplied as a guide only; Glyn Hopkin Online Shop holds no responsibility for your decision to place an order. Glyn Hopkin Online Shop shall accept no liability for incorrect goods purchased by you online for Non-European right-hand drive (RHD) registered vehicles; due to manufacturing market differences to a vehicle i.e. left-hand drive (LHD) etc. To minimise the purchase of any incorrectly ordered products, we advise that customers with Non-European right-hand drive registered vehicles email us prior to any purchase: firstname.lastname@example.org
We supply original equipment manufacturer (OEM) parts suitable for the European right-hand drive market only. We also supply genuine accessories for the European right-hand drive market place, unless specified otherwise. Should a part need to be returned due to a missing or faulty part, then we will offer a replacement, provided we are aware of this within 24 hours of receiving delivery. Delivery costs are non-refundable; customers are responsible for the full cost of returning goods and advised to use a fully-tracked or courier service to ensure a safe return.
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. EU customers will continue to be responsible for paying carrier costs as per the existing return process.
All returns will require a RETURNS AUTHORISATION NUMBER and a completed returns form, so that we will be able to identify the package. To obtain an authorisation number and returns form, please contact us via email: email@example.com to be issued with one. You will then need to return the product along with the completed returns form to Glyn Hopkin Online Shop within 14 days from authorisation. If the item is not returned during this time period, you may no longer be entitled to a refund. Items returned without a returns authorisation number will be rejected. All agreed returns must be in a resale-able state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.
Are there limitations to items that can be returned or refunded?
There are items that cannot be returned for any reason. These include:
- Owners Manuals/Handbooks
- SD Cards or CD-ROM's
- Electrical Goods
- Motor Oils, Fluids & Lubricants
- Painted Parts or Accessories (Personalised/Colour Coded)
- Touch-Up Paint
- Special Order Products*
- Delivery Surcharges (over-sized/over-weight/remote area)
*SPECIAL ORDER products are non-refundable and will be advised prior to ordering via e-mail or noted on the product description. A special order is considered to be any item that is not normally in stock or available online, it was Special Ordered.
If the item you receive is faulty or incorrect, please contact us by email or by phone on 01708 772866, within 48 hours of receiving the product and provide us with the following information: Name, order number, part number. Please also describe the issue with the item in question. Please include as many details as possible about the fault. General exclusions apply to any vehicle parts and accessories which have been subject to the following:
- Misuse or Negligence
- Use for the purposes other than that for which it was designed
- Use under conditions other than those for which it was designed: use outside Europe, use inside Europe of vehicles originally designed for other geographical areas
- Alteration, conversion, modification
Damaged, defective or items that are missing components may be exchanged for a replacement. Please email us within 48 hours of receiving the product and provide us with the following information: Name, order number, part number. Please also describe the issue with the item in question. A replacement product will be issued with the original shipper once the damaged goods have been collected. Failure to have the returning product ready on the agreed collection date will result in a delay or non-delivery of the replacement product and may incur charges. The replacement item will be shipped using the same shipping service selected for the original order. Please note, we cannot accept returns that have been damaged due to incorrect fitment.
If items are returned via courier or the Post Office, we aim to process refunds within 5 working days. However; please allow up to 14 days from return for your account to be credited.
Glyn Hopkin Online Shop, 279-289 London Road, Romford, Essex, RM7 9NP, United Kingdom.
This returns policy does not affect your legal rights.