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Frequently Asked Questions

  • Which countries outside of the UK do we deliver to?
  • How can I find the cost of my delivery?
  • How can I collect from my local Glyn Hopkin branch?
  • I wish to purchase from outside the European Union, will I be charged VAT?
  • I have chosen Click & Collect (UK only), but cannot find where to state the Glyn Hopkin Group collection point?
  • Do you deliver to P.O. Box addresses?
  • Payment forms accepted?
  • Do you accept International payments for UK Click & Collect orders?
  • Are all your parts and accessories for European Right-Hand drive vehicles?
  • Do our displayed prices include VAT or exclude VAT?
  • Are business to business transactions zero-rated for VAT?
  • What is an Over-Sized Piece or Over-Weight Piece Surcharge?
  • My order has a 'Pending' status but I don't know why?
  • Are your online shop prices the same online as in Glyn Hopkin Ltd branches?
  • I have seen an offer advertised by Glyn Hopkin Ltd that differs from your online price?
  • Why am I being charged a re-stocking fee on my returned part?
  • My product has been received damaged?
  • I can see the product I require but the BUY button is missing?
  • I have ordered a space saver wheel kit, but the tyre has not been installed to the wheel rim?
  • How can I contact you?